Visit

Getting there

Check out this page for information on the accessibility of Dutch National Opera & Ballet.

What if I'm late?

After the start of the performance the doors to the theater hall will close and you will not be allowed inside anymore. Dutch National Opera & Ballet wants to ensure that visitors are not disturbed during the show.  Visitors that are late can watch the show on the screens in the foyer and enter the theater hall during the break.

Where is Dutch National Opera & Ballet?

How to get to the theater easily can be read here.

Where is everything found?

The main entrance and the cashier is found at Amstel 1, by the water on Waterlooplein.

The wardrobe is found at your left after entering on the ground floor.

The prefaces are held in the Odeonzaal. The entrance to this room is found between the wardrobes on the ground floor.

Toilets are found between the wardrobes at the ground floor. At the theater level and between the first and second balcony you can find toilets at the right side of the foyer.

The store is found at the front of theater level.

The Vriendenbalie is found in the middle of theater level, next to the shop.

The entrance to the Boekmanzaal is located just across the Cashier's Office.

Placement

The theater is parted into three levels: theater level, first balcony and second balcony. Seats with odd numbers are found at the left side of the room, seats with even numbers are found at the right side of the room.

What are the performances like?

The main entrance is opened an hour before the show commences. Your ticket is scanned. In case you have used a discountcode, you must show your discountpass.

You can leave your belongings at our free wardrobe and take a seat in our foyer, have a drink or visit our shop until the show starts. The preface will be in the Odeonzaal and starts 45 minutes before the start of the show. You will receive some backgroundinformation about the performance you are about to watch.

Approximately 15 minutes before the show commences, the doors to the auditorium will open and approximately 10 minutes before the show commences, you are reminded to take your seat by a gong. After the start of the show, the doors will close and you will not be able to enter anymore until the break. Make sure to visit the toilet beforehand! 

During the break it is customary to leave the auditorium and go to the foyer. The breaks usually last approximately 20-30 minutes, depending on the performance. Approximately 10 minutes before the end of the break, the gong will sound again and you are expected to take your seat. When leaving the theater you can pick up your belongings from the wardrobe. You can leave the theater through the main entrance and doors on the side.

Before every performance, you can order a drink to consume during the break. They will be ready for you when the break commences. 

The foyer remains open after the show so you are free to have a chat. The bar near the main entrance remains open for 30 minutes after the ending of the show.

Is there a dresscode?

No, it is up to you to decide what you would like to wear when visiting our theater. Our audience is mixed in age and background. Wear something that makes you feel comfortable. During Galas there usually is a dresscode, which you can find on the online page concerning the gala.  When in doubt, feel free to call us at +3120 6 255 455. 

Screens

In the foyer are multiple screens where you can find information, backgroundinformation and videos concerning the performance.

Wardrobe free and obligated

The use of our wardrobe is obligated for our visitors. Due to everyone's safety, you are not allowed to bring your coat, bag and other bagage into the auditorium. We ask you to hand these over to our wardrobe staff. In special cases you and/or your belongings may be searched.

Children

For small children there are seat boosters available at the wardrobe. For other facilities, check this page.

Children are not allowed to climb the stage!

Are there posters or DVDs available of the performances?

Our store sells many items, among which are posters, CDs and DVDs. Not all productions are available on CD or DVD. Visit our webshop.

Which dancers will be performing?

As soon as the cast is known for a ballet performance, it will be published on the performance page on this website. This is generally two weeks before the premiere of the production in question. Please not that the cast is always subject to change.

Free blue program booklet

The free blue program booklet contains some general information on the show you will be seeing. You can find information of the cast and the story of the performance. The booklet is handed out in the foyer, at the cashier, the wardrobe and by the information desks near the main entrance. If you would like to know more about the performance, you may buy a more extensive program book at the shop or at the information desk. 

Preface

Every performance at the Dutch National Opera & Ballet has a preface.

The preface starts 45 minutes before the show starts and is to be seen in the Odeonzaal. Attending the prefaces is free for visitors of the performance. A few days before the performance, the preface is available as a podcast. On the online page of the show, you can find the podcast.

Food and drinks

Information on foods and drinks can be found on this page.

Can I bring my own food and drinks?

No, you are not allowed to bring your own food and drinks to Dutch National Opera & Ballet.

Is smoking allowed at Dutch National Opera & Ballet?

It is not allowed to smoke at Dutch National Opera & Ballet, nor in a radius of 15 meters around the building.

Am I allowed to take pictures or videos of the performances?

It is not allowed to take pictures or record videos in the auditorium of Dutch National Opera & Ballet. Only during the final applause you may take recordings.

Can I pay with card?

Dutch National Opera & Ballet has a PIN-only policy. It is therefore possible to pay at the bar, in the shop and at the box office by PIN card (both payments with an actual card and contactless payments), but not with cash.

Can I pay with cash?

Dutch National Opera & Ballet has a PIN-only policy. It is therefore possible to pay at the bar, in the shop and at the box office by PIN card (both payments with an actual card and contactless payments), but not with cash.

Can I visit the theater in a wheelchair?

Yes! We have places for wheelchair users in our theater. Read more.

How can I follow the story at the opera?

The operas at Dutch National Opera have both Dutch and English surtitles. You can also buy programbooks with the entire libretto.

Can I get a discount on my tickets?

Dutch National Opera & Ballet will give a discount if you own a CJP card, Stadspas Amsterdam or Cultuurkaart. Students pay €15 for a show when the ticket is bought last minute, meaning at 13.00 the day of the show. You will be asked to show your discountpass or studentcard at the main entrance.

Where can I find the visitor terms?

The visitor terms can be found here.

Where can I find the lost and found items?

If you have lost anything, you may inform at the reception of Dutch National Opera & Ballet whether it has been found and delivered there. You can call (+3120 551 8000) or send an e-mail (receptie@operaballet.nl).

Tickets

How and where can I buy tickets?

Information on ticketsales at the cashier and online, subscriptions, ways payment, discounts, refunds, prefaces and the online shop can be found here.

When does the ticket office open?

You can find this information here.

Is it possible to get tickets to a sold out performance?

You might be able to come to the performance still! Starting an hour before the show you can get a serial number. All tickets that have not been redeemed half an hour before the performance starts will be sold.

How can I purchase tickets via the website?

On this page is explained how you can purchase tickets, for both performances in the theatre and online performances, via the website. 

Why do I need to create an account to buy tickets?

Everything regarding creating an account can be found on this page.

Can I buy tickets with a discount?

Everything regarding discounts can be found here.

Can I buy tickets with a giftcard?

We accept multiple methods of payment, among which are giftcards. Read more.

Do I need to bring my tickets printed?

If you are able to show your e-ticket digitally, you will not need to print it.

Can I return my tickets?

You cannot return your tickets, we do not - unless you live in a different country - do refunds.

You can swap your ticket by calling to the cashier. You can do this up until a day before the performance. This will cost you €3 and the possible difference in price. Call to 020 6 255 455.

You can also try to swap your tickets through the Ticket Exchange service

 

Do I get a discount as a student?

As a student, you can buy tickets from 1 p.m. on the day of the performance for €19. More info here!

Context programming and other activities

What activities do you organise for children?

Quite a few! Family introductions, Children's studio, Children's choir festival, ... Look for information and even more activities on the page: children & families. Or subscribe to our family newsletter.

Are there tours throughout the theatre?

There sure are! You can look both on stage and behind the scenes. Here you will find more information about the various tours.

Are there opportunities for deepening or participation?

Yes, and there are only more to come!. Click here for the possibilities.

Can I rent a space for an event?

The theatre offers various possibilities for events, groups and arrangements. More information can be found here.

I am a teacher. What do you organise for my pupils?

Too many to mention. You can find more information about our activities for students here

How do I become a Friend of Dutch National Opera & Ballet?

We really appreciate your Friendship! If you would like more information about registration or about activities for Friends, please visit this page

How do I keep up to date with news about Dutch National Opera & Ballet?

The Dutch National Opera & Ballet sends out a newsletter on a regular basis. You can also stay informed through social media.

Online performance

How do I get acces to an online performance?

You can find all answers to your questions about online performances here

Can I watch an online performances on my TV screen?

All answers to your questions about streaming an online performance via or casting to your television, you will find on our web page with technical tips. 

Jump fanclub

Ik wil een lidmaatschap voor mijn kind aanschaffen. Welke gegevens moet ik invullen?

Het account dat u aanmaakt bij het aankopen van een lidmaatschap, is uw account (ouder/verzorger). Daar vult u uw eigen gegevens in. Hebt u al een account? Dan gebruikt u uw bestaande account. Vervolgens ontvangt u een automatische e-mail waarin wordt gevraagd naar de gegevens van het kind. Wij verwerken deze gegevens handmatig en versturen vervolgens een welkomstpakket. De gegevens van het kind worden onder het klantnummer van de ouder verzameld.
 

Wat moet ik doen als ik mijn wachtwoord ben vergeten of bij inlogproblemen?

Bel (020-6255455) of mail (kassa@operaballet.nl) de kassa van Nationale Opera & Ballet. Klik hier voor openingstijden.
 

Op welke e-mailadres ontvang ik nieuwsbrieven en andere berichten?

Op het e-mailadres dat u opgeeft voor uw kind.
 

Hoe kan ik op een ander e-mailadres nieuwsbrieven ontvangen?

Mail jump@operaballet.nl om het e-mailadres door te geven. Wij verwerken uw verzoek.
 

Staat uw vraag er niet bij? Mail dan naar jump@operaballet.nl

Relaxation corona measures since February 18, 2022 

The majority of our current COVID-19 restrictions will be lifted on Friday 18 February, as announced in the press conference on Tuesday 15 February. This means our theatre will be returning to full capacity on Friday 18 February, as social distancing (maintaining a distance of 1.5 metres between parties) will no longer be required then.

Check here for the current programme and here for everything around a safe visit to our theater. 

FAQ about the COVID-19 rules

Will you be putting on additional performances of the canceled productions at a later date?

We will not be putting on additional performances of these productions in the near future. We are fully aware that our reduced auditorium capacity and the fact that we will only be staging performances in the afternoon, means we will have to disappoint a great many people. This is why we are looking into the possibility of streaming these live performances, so that we can bring a little magic to our audiences at home. We will provide more information on this as soon as possible, via email and our website.

My tickets have been cancelled. What should I do?

You have three options:

  • A full refund
    Please click on the link in the email you received if you would like a full refund for the tickets you purchased.
  • Save your ticket and use it later
    We will be giving you the opportunity to convert your ticket into a gift voucher, so that you will be able to obtain tickets to a performance of your choice at a later date.
  • Support Dutch National Opera & Ballet
    If you would like to support Dutch National Opera & Ballet, you can also opt to convert your ticket into a donation for Dutch National Opera & Ballet Fund. We would like to emphasise how grateful we are for any donations, as we could not continue to stage such inspiring and beautiful productions without them, especially in such uncertain times as these. Dutch National Opera & Ballet Fund has been awarded ANBI (Public Benefit Organisation) status, which means it may be deducted from your taxable income on your income tax return.

Ticket holders will receive an email in which will be explained how they can inform us about their preference as soon as possible. 

I have submitted a request for a refund, but have not received anything yet. Has something gone wrong?

We have received a great many requests and are trying to process all of these as quickly as possible. However, the large number of cancellations means we do not expect to have processed all of these requests before the end of January.

Other

Where can I find Dutch National Opera & Ballet

For the address and the easiest way to get to the theatre, visit this page

Can I organise my own event in the theatre?

The theatre offers various possibilities for events, groups and arrangements. More information can be found here. 

I am a teacher. What do you organise for my pupils?

Too many to mention. You can find more information about our activities for students here

How do I become a Friend of Dutch National Opera & Ballet?

We really appreciate your Friendship! If you would like more information about registration or about activities for Friends, please visit this page

Which browser is recommended for using this site?

The website is best viewed with a recent version of Chrome, Firefox or Safari; if you are using a Windows PC, you can of course also use Edge. Our website can also be visited using a mobile phone.

How do I keep up to date with news about Dutch National Opera & Ballet?

The Dutch National Opera & Ballet sends out a newsletter on a regular basis. You can also stay informed through social media.

Where can I find the visitor terms?

You can find our visitor terms her: your visit

Is your question not listed above? Than please contact us. We will answer your question as soon as possible, but in any case within five working days.