Privacy policy

1. Who are we?

We are Stichting Nationale Opera & Ballet (Dutch National Opera & Ballet), established in Amsterdam at Waterlooplein 22.

As part of the services we provide, we collect, store, transfer or otherwise process personal data. Based on the applicable privacy laws, we are the controller responsible for any of your personal data that we process.


2. We understand that your privacy is important to you

We value your right to privacy and strive to protect your personal data in accordance with the applicable data protection laws – specifically the General Data Protection Regulation (GDPR) that took effect on 25 May 2018.

In this privacy policy we explain how we collect your personal data, how and for what purpose we may process your personal data and with whom we may share your personal data. Furthermore, this privacy policy contains important information about your rights with regard to the processing of your personal data. As such, we recommend that you read this privacy policy with due care.

It may be necessary to amend this privacy policy from time to time. The latest version of this privacy policy is available online at We encourage you to review this privacy policy on a regular basis. You may also ask us to send you a copy of the latest version of this privacy policy.

Attention: By using our services and our website and by sharing your personal data with us, you declare that you are aware that your personal data will be processed in the manner described in this privacy policy.


3. Whose personal data do we collect?

As part of our services, we collect personal data from customers, website visitors, subscribers, supporters, friends, newsletter recipients, participants in events, job applicants, auditors, and people who contact us by telephone, post or email.


4. How do we collect your personal data?

We can collect information about you in a number of different ways:

  • directly from you, such as when you sign up for a newsletter or event; when you become a subscriber, supporter or friend; when you create an account on one of our websites; when you contact us by telephone, post or email; when you apply for a job through one of our websites; when you register for an audition;
  • directly from you when you visit one of our websites, through information you provide us through contact forms on one of our website or when you visit one of our websites, through the use of cookies (which can be installed either when you indicate through the opt-in whether you wish to receive our newsletters or in our newsletters);
  • from third parties, for example companies with whom we work, such as venue leasing agents;
  • through public sources / public registries, for example by consulting the Registry of Companies or company websites), and through our own research.


5. What sort of personal data do we collect and for which purposes do we use your personal data?

Below we have indicated what sort of data we collect from you, for which purposes we use this data and the legal basis we use for doing so.

Personal data
Name, address data, telephone number, email address and other contact information.

As part of your registering through the website for an account (to be able to order tickets, amongst other things)
administration and processing requests for information, feedback and complaints
for debtor and creditor administration
customer administration
administration and management of applications and auditions through the website
for marketing purposes (such as sending newsletters or advertising content)

Personal data
Gender and date of birth

for accounting about the composition of the audience to subsidy provider
customer administration
for marketing purposes (such as sending newsletters or advertising content)

Personal data

you may voluntarily upload your photo when submitting an application online or registering for an audition

Personal data
Bank account number and/or credit card number

as part of a transaction / donation
for debtor and creditor administration
compliance with legal obligations

Personal data
Purchasing history

for marketing purposes (such as sending newsletters or advertising content)

Personal data
IP address and browsing behaviour on the website

We analyse this data to improve our website and to bring our offer into better alignment with our visitors' preferences
for marketing purposes (such as sending newsletters or advertising content)

Personal data
Opt-in/opt-out for marketing purposes (such as sending newsletters or advertising content)

to register and provide follow-up to your opt-in/opt-out indication

Personal data
Beelden van onze beveiliging

to protect our property, our operations and our staff

The legal bases for these processing activities are the execution of an agreement (for example in transactions, sponsoring and donation agreements), legitimate interest (such as in the case of sending newsletters or advertising content in which our interest is to keep you informed about our performances and other activities, to be able to invite you to events, to keep our database up to date and – in case of security images – to protect our property, operations and staff), legal obligation and/or permission.


6. With whom do we share your personal data?

In some cases, we will share your identification and contact information with third parties, such as the service providers we contract (IT providers, for example, or postal delivery companies) and external parties such as venue leasing agents. In most cases, we share your personal data with third parties that are established in the European Economic Area.

In the cases where we share your personal data with parties established outside of the European Economic area, we take all steps required to ensure a proper level of protection within the meaning of the GDPR. In general, we will enter into standard contractual clauses with the third party in question (as approved by the European Commission).

We ensure that, where applicable, appropriate measures are taken when we transfer your personal data to third parties. For example, if necessary, we will enter into a data processing agreement (in which restrictions on the use of your personal data and obligations regarding the security of your personal data are established).


7. How long do we store your personal data?

We store your personal data for the duration of the relationship (customer/suppliers or otherwise). Upon termination of the customer relationship, your personal data will be deleted within a month of terminating the relationship. We will store several details – such as your email address – to help us remember not to approach you unsolicited in the future if you have indicated that you no longer wish to receive newsletters from us, for instance.

In the event of an (online) application or registration for an audition, we will store your data for a maximum of one year after conclusion of the application or audition process, provided you gave us permission to do so. If you did not give your permission, then we will delete your personal data within four weeks after concluding of the solicitation procedure.

Your personal data will not be stored longer than necessary for the purposes for which the personal data has been collected and processed (as described above in section 5). We will store personal data for longer periods only if we are legally required to do so, or if this is necessary to defend our interests in court (for example in the event of a dispute).


8. How do we protect your personal data?

We have taken the necessary administrative, technical and organisational measures to guarantee a level of security that is appropriate for the specific risks that we have identified. We protect your personal data against destruction, loss, changes, unauthorised publication or access to personal data that is transferred, saved or otherwise processed.

We also try to ensure that we keep your personal data accurate and up-to-date. Consequently, we kindly ask you to inform us of any changes to your personal data (such as a change to your contact information).


9. What are your rights and how may you exercise them?

You have the right (under certain circumstances):

  • to information about and inspection of your data:
  • to corrections to personal data;
  • to removal of your personal data ('right to be forgotten');
  • to restriction of processing;
  • to object to the processing of your personal data;
  • to obtain your personal data in a structured, current and machine-readable form, and to transfer this personal data to another responsible party (or have it transferred).

For more information, and the circumstances under which you may exercise these rights, please contact our privacy officer by email:

Additionally, you always have the right to lodge a complaint with the Dutch Data Protection Authority (Dutch DPA) about our processing of your personal data.

Model letters
If you would like to know what personal data the Dutch National Opera & Ballet holds about you, or if you would like to change or remove any possible inaccuracies, you can submit a request to this effect by means of one of these model letters.


10. What in case of photography, video and registrations?


Photography and video
We occasionally take photographs or record videos in our theatre, for instance in the foyer – during an event, or before or after a performance – or in the theatre hall during a performance. The images are for archival or promotional purposes. They can be published on the websites and/or social media channels of Dutch National Opera & Ballet or its partners. Your privacy is important to us. If you would rather not have your face appear in any images, please speak to the photographer or videographer before the performance or the event. Alternatively, you can reach out to one of our front of house staff. We will do our best to respect your wishes.
Note: this applies to photographs and videos taken or commissioned by Dutch National Opera & Ballet and/or its staff only. Please be aware that we have no control over photographs or videos taken by your fellow patrons or others.

Video recordings of performances
Our performances are recorded on video from time to time. While we do not intentionally focus on audience members, it is possible that your face will appear in the background of our recordings. If you prefer not to be in any videos, please send an email telling us that you wish to opt out to before the performance. If we plan to record a performance on video, we will notify you of this in the ticket-buying process to avoid any surprises during your theatre experience.



Should you have any questions, comments or complaints regarding this privacy policy or our processing of your personal data, please do not hesitate to contact our privacy officer by email: