House rules

We kindly ask that visitors take note of Dutch National Opera & Ballet’s house rules.

House rules

Opening time main entrance
The entrance to the foyer of the theatre opens one hour prior to curtain-up.

Have your discount cards at hand
If you are making use of tickets to which a discount (CJP, Stadspas or Cultuurkaart) applies, you must show the appropriate discount card upon entry. If you are using a Fidelio discount, you are required to have an ID card showing your date of birth. If you cannot show a legitimate discount card, you may not take advantage of the discount.

Avoid disappointments: be punctual
Performances at Dutch National Opera & Ballet begin promptly at the designated time. It is therefore crucial that audience members are seated in the auditorium before curtain-up. Latecomers risk being denied permission to the auditorium..

Dutch National Opera & Ballet offers a latecomers’ cabin for visitors who arrive after curtain-up and are therefore unable to be admitted to the auditorium. There is room for a maximum of ten people. You can watch the first part of the performance from here, and the music is relayed through loudspeakers. If there is an interval, you may then take your seat in the auditorium. No rights may be derived from seats in the latecomers’ cabin. Latecomers can also watch and listen to the performance on the TV monitor in the foyer on the second balcony.

Cloakroom is free of charge and obligatory
Use of the cloakroom is free of charge for visitors. For security reasons, it is not permitted to take your coat, bag and luggage into the auditorium. We therefore request you to hand in your coat, bag and luggage to the cloakroom. Bags no larger than A4 size (30 cm x 21 cm x 10 cm) are permitted in the foyer and auditorium. Bags larger than A4 size are not permitted and must be handed in at the cloakroom.

In special cases where required for reasons of general security, Dutch National Opera & Ballet can request to look inside any luggage you have brought with you. If deemed necessary, specially trained staff may also request your cooperation in making a body search.

Photography and/or recordings prohibited
Taking photographs or making audiovisual recordings in the auditorium of Dutch National Opera & Ballet is strictly prohibited.

Smoke-free building
The Dutch National Opera & Ballet is a non-smoking building. Both in the theatre and within a 15-metre radius of the building, staff and guests are not allowed to smoke.

No food and drink from outside
Consumption of food and drink you have brought yourself is not permitted in Dutch National Opera & Ballet.