We are happy to help you

For most performances you need an account so that we can give you access to the performance. A number of (parts of) performances can be viewed for free via our Youtube channel.

You can find all our online performances on operaballet.nl/en/online

You can log from an hour before the start of the livestream.

Go to operaballet.nl/en/online. The date of availability of the online performance in question is listed here.

The availability of the shows depends on the type of show. After the performance you want to see is a 'live stream' or a 'video on demand'.

Live stream: You have access from the moment the live stream is broadcast up to and including the end time.

Video on demand: From the purchase of the online performance, you have access to the end date stated on the video page.

No, your ticket is personal. The link that grants you access to a stream is linked to the personal account with which you have logged in and is therefore non-transferable.

No, this is not possible (yet), because you can only buy a ticket with your personal online account.

As of March 2022, we have a new system, so your old password is no longer effective. You can log in with your email address and the access link. You can also set a new password in your account.

At the moment we only have e-tickets available.

There are two ways in which you can access the through the performance after purchasing a ticket.

• In your account you can open the overview page of the performances you have purchased via 'My calendar'. There is a button 'View stream' for each performance.
• You can also view the online performance via the 'Watch stream' link in the confirmation email you received after purchase.

Check whether you have entered the code correctly or copy it directly from the mail / from the web page. The voucher codes are case sensitive.

On this page you find a step-by-step plan for purchasing tickets using a voucher code. 

You can pay with iDeal, Creditcard, a 'Podiumcadeaukaart' or a NO&B Giftcard. 

If you want to watch the stream on your television, you have to connect a streaming device to your television. The most common streaming devices are Apple TV and Google Chromecast.

More information:
Do you use Apple TV? You can find more information here. 
Do you use Google Chromecast? You can find more information here. 

• If you use a Google Chromecast, open operaballet.nl/en/online in the browser Google Chrome.
• If you use Apple TV, open operaballet.nl/en/online in the browser Safari.
• Make sure both your phone and your streaming device are connected to the same Wi-Fi connection.

When the stream is faltering, this can be caused by multiple things. The most common cause is a slow internet connection.
Here are a few suggestions:

• Lower the video quality. To do this, click on the gearwheel in the bottom right corner of your screen. Click on Video Quality. Click on 360p.
• Make sure both your phone and your streaming device are connected to the same Wi-Fi connection.
• Do you use a Google Chromecast? Open operaballet.nl/en/online in the browser Google Chrome. Start the stream from this browser.
• Do you use Apple TV? Open operaballet.nl/en/online in the browser Safari. Start the stream from this browser.
• Check your internet connection. You can execute a speed test here. Unfortunately, some connections are to slow to play high quality videos without buffering. For example, if you want to stream in HD quality, we recommend a speed of at least 5Mbps. If your internet connection is slower than 5Mbps, your connection speed is possibly to slow to stream the video.

Click on the gearwheel in the bottom right corner of your screen. You can turn on the subtitles here.

Yes, you can watch the stream on a different device than the one you bought the stream with. For example, you can buy your stream with your phone and then watch it on your iPad, tablet or laptop.

You can easily pause performances that are available via YouTube and continue watching them later. This also applies to Online performances that are available for a longer period of time (video on demand). Live streams are not available for an extended period of time and cannot be paused to continue watching them later.