Your visit

To ensure that, in spite of the current corona pandemic, your visit is as safe as possible, Dutch National Opera & Ballet follows the guidelines of the Dutch government. Before you come to our theatre and during your visit, we ask you to pay attention to a number of things. Together, we guarantee your and our health.

All visitors to the theatre will be scanned at the main entrance for the possession of a valid QR code from the coronavirus entry pass. Please visit https://coronacheck.nl/en to find out how to obtain a valid QR code. In accordance with the guidelines of the national government, we are therefore permitted to allow a maximum of two-thirds of our capacity into the foyer and auditorium. Wearing a face mask is not mandatory, and the 1.5-metre distance rule does not apply to people walking in the foyer or sitting in the auditorium.

Access only with valid QR code

Visitors aged 13 and over need a valid QR code from their coronavirus entry pass and a valid ID to enter our theatre. Your QR code will be scanned at our main entrance. Please download the CoronaCheck app on your phone at home and upload your QR code on your phone as well. You can also print the QR code from your computer. Yellow booklets, vaccination certificates, etc. without a QR are not valid admission tickets and do not grant access!

Visitors from an EU country can show the QR code of the European Digital Corona Certificate (DCC) from the country of origin. Is it a DCC with a test certificate? Then the negative test cannot be older than 24 hours at the start of our show. Is your test older than 24 hours? Then have yourself tested again at testsvoortoegang.nl

Visitors from the following non-EU countries are also connected to the DCC system and can also have their QR scanned: Albania, Andorra, Faroes, Iceland, Israel, Liechtenstein, Monaco, Morocco, North Macedonia, Norway, Ukraine, Panama, San Marino, Turkey, Vatican City and Switzerland. For the current list of connected non-EU countries, see this page.

Visitors from outside Europe (incl. United Kingdom, Switzerland, Norway) do not have a European Digital Corona Certificate (DCC) and need to take a test via testvoortoegang.nl within 24 hours prior to the show.

 

Questions about the QR code and CoronaCheck

I don't have a smartphone or don't want to download the Coronacheck app. What can I do?

You can also get a corona certificate without a smartphone. You will need a computer, printer and DigiD. At https://coronacheck.nl/en/print/ you can create a paper certificate. You can print this certificate and take it with you.

 

I do not have a DigiD. What can I do?

If you do not have a DigiD, you can call the CoronaCheck helpdesk (0800-14 21 between 8.00 and 20.00) or email helpdesk@coronacheck.nl. With the help of a helpdesk employee, you can also receive the paper certificate by post. However, this will take a few days and is therefore not possible for a test certificate.

 

What should I do if I am unable to create a corona certificate?

Healthcare professionals can also manually create a certificate of vaccination, a negative test or proof of recovery if you are entitled to one but CoronaCheck does not manage to do so. You will receive this document by e-mail or post. To arrange this, you can call various telephone numbers:

  • The Dutch government advises initially calling 0800-14 21 (available from 8 a.m. to 8 p.m.) or sending an e-mail to helpdesk@coronacheck.nl. This is the general helpdesk for questions about CoronaCheck.
  • Are you sure that the GGD has a problem with your test or vaccination details or proof of recovery? If so, you can call 0800-50 90.
  • People who have been vaccinated somewhere else can contact the contact centre of the Ministry of Foreign Affairs 24 hours a day via 024-7 247 247.
  • Those who have been vaccinated by their GP and are experiencing problems in CoronaCheck can contact their clinic. However, the Dutch General Practitioners Association (LHV) advises against doing this by telephone.
Arrive on time

Arrive on time

After the start of the performance we will close the doors. After that you will not be able any more to enter the performance. We therefore ask you to be present at the main entrance at least 30 minutes before the start of the performance. Please take your place in the auditorium as soon as possible after the doors have opened. The main entrance is opened 60 minutes before the start of the performance. Keep in mind that you are not allowed to leave the auditorium during the performance. We wish you a great time at the Dutch National Opera & Ballet!

desinfecteren

Regulated entrance

Upon arrival in our theatre, we ask you to have your QR code and ID card ready so that scanning can be done quickly. After entering the foyer, please disinfect your hands. At the counters you will receive a ticket for the right entrance door to the auditorium according to your rank. A staff member will instruct you further on the routing and seating.

garderobe

Coats and bags

For your safety, we will keep the checkroom closed. You may bring your coat and bag into the auditorium. We ask that you do not bring bags larger than A4 size.

placering

Seating

For the performances in September, there are 3 ranks. The seats in the three ranks are unassigned, which means that it is not possible to reserve a seat in advance.

At the main entrance you will receive a ticket for the right entrance to the auditorium according to your rank. On entering the auditorium, you will receive instructions from a staff member and choose your seat on the spot.

In the auditorium, the 1.5-metre distance does not apply and you may have to sit right next to another visitor. Only visitors with a coronavirus entry pass are seated in the auditorium, so it is safe to sit next to other visitors.  For performances from October onwards, it is currently possible to choose your seat number in advance.

ventilatie

Ventilation

The ventilation in the Dutch National Opera & Ballet consists of 'Circulation', as advised by the REHVA (Federation of European Heating, Ventilation and Air Conditioning Associations). This means that the incoming air throughout the building is 100% outside air. No air is reused (recirculation). Our inflow capacity, the amount of fresh air blown in, came out of the tests as more than sufficient. The good ventilation does also mean that it feels a bit colder than normal. Please take this into account when choosing your clothing.

Schoon, sanitair en meubilair

Clean sanitary facilities and furniture

We will make sure that we can welcome you in a clean environment. Before every performance, we clean the foyer, auditorium and bars very thoroughly. Door knobs, handrails, tables, toilets and other surfaces are cleaned extra often. 

Veilig betalen

Paying safely

In our theater, we handle a pin only policy, so we will be able to serve you faster and saver. At the bar, the store and the ticket office, you can pay contactless.

Maximum aantal bezoekers

Maximum amount of visitors

The coronavirus entry pass system allows us to use up to two-thirds of the regular capacity. All visitors are checked for a valid COVID certificate, which means it is safe to sit next to each other and it is no longer mandatory to keep a distance of 1.5 metres or to wear a face mask.