Frequently asked questions

Location
How can I reach Dutch National Opera & Ballet?

Tickets
Where can I find information about ordering tickets and exchanging them?

Do i need to print the tickets?
No, if you can show your e-ticket on a digital device, you don't have to print your ticket.

Box-office
Information about ticket sales, subscriptions and series, payment options, discounts, the ticket swap service, the seating plan, introductory talks and the webshop.

Sold out
What can I do if I want to see a performance that is already sold out?

Ordering tickets online
Please read the instructions before ordering tickets online for the first time.

About your account and registration for ordering tickets online
All about creating an account and registering.

About discounts
Which discount passes are accepted by Dutch National Opera & Ballet?

About gift vouchers
View the information.

Using this site
Which browser does Dutch National Opera & Ballet recommend?
If you use a PC, the website can be viewed best with a recent version of Edge, Google Chrome or Firefox. On a Mac, you can view the website with the latest version of Firefox, Chrome or Safari. Our website also works on mobile devices.

Children
I am bringing a small child to the performance. Are there booster cushions?

How can I get a poster or a DVD of the production?
Visit our webshop.

I would like to receive the newsletter. How can I subscribe?
Please subscribe via this page, currently the newsletter is only available in Dutch.

How can I become a Friend of Dutch National Opera & Ballet?
You can enrol here for ballet, and here for opera.

Who is dancing?
As soon as the cast is known for a ballet performance, it will be published on the performance page on this website. This is generally two weeks before the premiere of the production in question. Please not that the cast is always subject to change.

Where can I find the visitors’ terms and conditions?
Under ‘Plan your visit’. We kindly ask that visitors take note of Dutch National Opera & Ballet’s house rules.

Can I get something to eat and drink at Dutch National Opera & Ballet?
Yes, please find more information on this page.

Is smoking allowed in Dutch National Opera & Ballet?
The Dutch National Opera & Ballet is a smoke-free building. Both in the theatre and within a 15-metre radius of the building, staff and guests are not allowed to smoke.

Can I use debit or credit cards to pay at the bars in the foyer of Dutch National Opera & Ballet?
The bars in the foyer accept cash payments, as well as debit cards. If you card supports it, you can use contactless payment. More information about food and drink

Questions about people with a disability
On this page you can find more information about accessibility.

Where may I ask for found items?
If you have lost something, you can check with the Dutch National Opera & Ballet reception if the item has been found and delivered there. You can reach this department by telephone (T 020 551 8000) or by e-mail (receptie@operaballet.nl).

Surtitles
For opera performances, seats in the 5th and 7th category have no view of the surtitles. Why not?
Answer: The screens for projecting surtitles are set up in such a way that as many visitors as possible can read them. Erecting a larger screen or more than two screens would infringe too much on the aesthetic quality of the performance.

Is your question not listed?
Please use the contact form on the contact page. We will try to reply your question as soon as possible.