COOKIE POLICY & PRIVACY

Dutch National Opera & Ballet uses cookies. What exactly are cookies, which cookies are used and how can you manage cookies? This page gives you information about these questions.

Cookies
Cookies are small text files containing bits of information, which a website places on your computer when you visit it. They are not harmful to your computer.

Functional cookies
Cookies enable information from previous visits to be retrieved on a subsequent visit. In practice, they are used for remembering that you have logged in, that you used certain settings on a previous visit and that you have already looked at certain site elements. These functional cookies adjust the functioning of the site to your wishes.

Functional cookies are necessary, for example, for allowing the ticket shop to function well, as they remember what is in your shopping basket during the ordering procedure.

Analytic cookies
Cookies can also be used to let the site know that a visitor has been there before. These analytic cookies collect anonymous information about how you use this website and its associated functions. Such information allows statistical data about the use of the website to be collected, by Google Analytics for example, so that we can then analyse and improve the operation of the site.

Analytic cookies have a unique number. They do not contain any personal data, so they cannot be used to recognise you personally. The anonymous details are used only to improve the website.

Tracking cookies
Tracking cookies allow us to draw your attention – on other websites that display advertisements – to performances and special offers that may interest you. Tracking cookies can save surfing behaviour, but never personal information.

Third-party cookies
Our website has some third-party elements, like YouTube video players, for example. If cookies are sent by these elements, they are called third-party cookies. So it is possible that by visiting our website, you will get cookies from youtube.com and/or other websites.

The way that HTTP and cookie security work means that we cannot influence the sending of third-party cookies.

No cookies?
If you no longer wish to receive cookies, you can adjust your internet browser settings. In most browsers, you can find the settings for cookies under ‘privacy’ or ‘security’. By rejecting and/or deleting certain cookies, you may find that our website no longer functions optimally for you.

If you do not wish to receive third-party cookies, you can use the opt-out option on  Your Online Choices.

Privacy
In certain cases, we need to process your personal data. Dutch National Opera & Ballet takes your privacy very seriously and handles your data with extreme care. In all cases, our priority is to meet the requirements of the Dutch Personal Data Protection Act (WBP). Dutch National Opera & Ballet – and wherever necessary anyone hiring the premises – uses the personal details you give us through this website for the following purposes: (i) the organisation of an event, (ii) carrying out and/or processing transactions (payments) that take place through the website, (iii) sending newsletters, brochures and magazines, and (iv) conducting customer satisfaction surveys.

Changing the privacy and cookie policy
We reserve the right to change this privacy and cookie policy. We therefore advise you to check this page regularly to see if any changes have been made. If we make important changes, we will draw your attention to them, in an e-mail, for example.

Questions and/or complaints
If you have any questions or complaints after reading this, please send us an e-mail to suggesties@operaballet.nl.

This privacy and cookie policy was last changed on 4 March 2016